About Modules

The modules cover evaluation of various subjects categorized under Technology, Business and Decision Making Support.

Evaluation studies are quite different from one case to another. Evaserve has been divided into modules to allow greater flexibility in the evaluation process. The set of modules to be included in an evaluation can be chosen according to customer needs and the characteristics of the evaluation object.

EVASERVE tools can be used by service developers and evaluation experts. It is not an automatic system, but instead the modules provide practical tools for experts to use in the evaluation process of different cases.

The modules explain:
  • Evaluation process
  • Methods, instruments, metrics, indicators
  • What the evaluation results are useful for
  • How to report and conclude the results
  • Using other modules for support

Example of one type of evaluation process: